1. Company Information

Vitalix is an e-commerce website specialising in the online sale of men’s health products. The website is accessible at vitalixeurope.com.

For any communication you can contact us via the contact form available on the website or at the email address indicated in the Contact section.

2. Acceptance of Terms

Access to and use of the vitalixeurope.com website is subject to acceptance of and compliance with these Terms and Conditions. By accessing the website, the user declares that they are at least 18 years of age and fully accepts these terms.

Vitalix reserves the right to modify these Terms at any time. Changes will be published on this page and will be effective from the moment of publication.

3. Products and Availability

Vitalix offers original products from authorised pharmaceutical manufacturers. Descriptions, images and information relating to products are provided for informational purposes only.

• All products are subject to stock availability.
• Vitalix reserves the right to limit the quantities purchasable per single order.
• Product images are illustrative and may differ slightly from the actual packaging.
• Vitalix is not responsible for the improper use of purchased products.

4. Prices and Payments

All prices shown on the website are expressed in Euros (€) and include VAT where applicable. Vitalix reserves the right to change prices at any time without notice.

Accepted payment methods include:

• Credit and debit card (Visa, Mastercard)
• PayPal
• Bank transfer
• Cryptocurrencies (where available)

Payment is processed securely via SSL protocol. Vitalix does not store customers’ payment card data.

5. Shipping and Delivery

Vitalix ships throughout Europe. Shipments are made in anonymous and discreet packaging, with no indication of the contents or sender on the outer packaging.

• Estimated delivery times are 24–48 working hours from payment confirmation.
• Shipping is free for orders over €60.
• For orders under €60 a shipping cost will be applied as indicated at checkout.
• Vitalix is not responsible for delays caused by third-party couriers, force majeure events or errors in the delivery address provided by the customer.

6. Right of Withdrawal and Refunds

In accordance with European e-commerce regulations (Directive 2011/83/EU), the customer has the right to withdraw from the purchase within 30 days of receiving the product, without the need to provide any reason.

To exercise the right of withdrawal it is necessary to:

• Contact Vitalix via email or contact form within 30 days of receipt.
• Return the product intact, in the original packaging and unopened.
• Bear the shipping costs for returning the product.

The refund will be made within 14 working days of receiving the return, using the same payment method used for the purchase. Opened, damaged or products not in their original condition are non-refundable.

7. Liability and Limitations

Vitalix does not provide medical advice. The products sold on the website do not replace the opinion of a doctor or healthcare professional. The user is solely responsible for the use of purchased products.

Vitalix disclaims any responsibility for:

• Direct or indirect damages arising from the use of products.
• Adverse reactions or unforeseeable side effects.
• Temporary service interruptions due to maintenance or technical issues.
• Any typographical errors in prices or product descriptions.

8. Intellectual Property

All content on vitalixeurope.com — including texts, images, logos, graphics and code — is the property of Vitalix or the respective rights holders and is protected by copyright law.

Reproduction, distribution or use of the website’s content without prior written authorisation from Vitalix is prohibited.

The trademarks of pharmaceutical manufacturers (Pfizer, Bayer, Lilly, Ajanta Pharma, Cipla, Galenika, etc.) are the property of their respective owners and are used solely for identification purposes.

9. Privacy and Data Protection

Vitalix processes users’ personal data in accordance with the European Data Protection Regulation (GDPR — EU Reg. 2016/679). For detailed information on the processing of personal data, please consult our Privacy Policy.

Personal data collected during the purchasing process is used exclusively for order processing, shipping and customer support.

10. Cookies

The vitalixeurope.com website uses technical cookies necessary for the operation of the site and, with prior consent, analytical and marketing cookies. For detailed information on the use of cookies, please consult our Cookie Policy.

11. Applicable Law and Jurisdiction

These Terms and Conditions are governed by European law. For any dispute arising from the use of the website or the purchase of products, the competent courts of the user’s country of residence shall have jurisdiction, in accordance with applicable consumer protection laws.

For consumers residing in the European Union, the European Commission’s ODR (Online Dispute Resolution) platform is available for alternative dispute resolution: ec.europa.eu/consumers/odr.

12. Contact

For any questions relating to these Terms and Conditions or to exercise your rights, you can contact us via:

• Contact form on the website: vitalixeurope.com/contact
• Website: vitalixeurope.com